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Permit organizations to view tickets but not edit

Kurt Anderson December 12, 2022

I have a JSM that set up so that anyone in the company can submit, view, and edit their requests. In one JSM project the owner wanted a role that was purely viewing for auditing purposes (they can view every ticket submitted to a help desk project but cannot comment or edit in any way).

To keep them separate from the service agents I set up an organization and through automation allows that organization to view every ticket but they can currently add comments and edit the issue.

Is there a way to split permissions so that one organization only has the permissions to view issues but everyone else can still work like normally? I haven't been able to find a menu that has organization specific premissions.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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