Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Permissions to select approvers in Service Desk Portal Edited

Hi Atlassian team,

we're evaluating the Jira Service Management since last week and we're already using Atlassian products since several years.

Today we've tried to setup a workflow with approval what basically worked fine. Unfortunally a Service Desk customer can't select approvers at the portal until he becomes a member of the groups jira-administrators and jira-servicedesk-users.

Could you please tell us, which permissions a "customer" user needs so he is able to see a list of possible approvers.

Is there even a way to define a user group that contains approvers? So a user at the portal will only see members of this group.

We would appreciate a reply! :)

Greetings from Germany,
- Systemintegration -
Realxdays GmbH


1 answer

1 accepted

Hi, the short answer is that the "Browse Users" global permission needs to encompass your unlicensed users too. Navigate to your Global Permissions page and grant the Browse Users permission to a group that contains your customer. You may have to create a group and then add your customers to this group first, though.

Also, you can configure your Approvers field to only show a list of users in a specific group. I recommend creating a new context for this field in your project that has this restriction, so that other projects get the full list. You can expand this field context to other projects too, if you wish.

Oh, and you also have to update the customer permissions in your service desk to allow customers to see other users.

Like Martin Menz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

138 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you