Permissions Issue in Customer Portal ?

[Touqeer Anjum]

Hi,

I seem to be facing an issue with a user being unable to view the project in the Portal.

The user is a Customer, and not an agent, but there is no Project in his Portal, and the Permission Helper shows the below. 

is not a member of any of these project roles: Service Desk Team, Administrators, atlassian-addons-project-access. You can change this by going to the 'JIRA1' project roles

All permissions seem to be fine but I did not understand why its showing above to add thei customer to the mentioned roles.

User is added to Project Settings > People as well with Service Desk Customer Role.

[Touqeer Anjum]

Thanks,

The user is showing as Invited, and was last active today.

[Marc Koppelaar - Devoteam]

Hi @Touqeer Anjum 

To me, It might be that the user associated with this email address is disabled in Atlassian Administration.

Are you able to check this, otherwise ask a site or org admin to check. 

[Touqeer Anjum]

Hi @Marc Koppelaar - Devoteam 

I have checked, the user is not disabled.

[Marc Koppelaar - Devoteam]

Hi @Touqeer Anjum 

Not in product access.

You need to be in the "Directory" section in Atlassian Administration and within "Users" find the use and look at the user details.

example of a suspended user

This user could still have product access, but this gets overruled by the fact the user is suspended.