Hello,
We have an integration with an API to create tickets for Jira Software projects, but when we want to create tickets in Jira Service Management we cannot create.
The permissions of the user we tested is Administrator and he has practically all the permissions that exist, but we cannot create tickets through the API, we thought it was because we had a free license but we have moved to Standard and it is the same.
{
"permissions": {
"BROWSE_PROJECTS": {
"id": "10",
"key": "BROWSE_PROJECTS",
"name": "Search for projects",
"type": "PROJECT",
"description": "Ability to navigate through projects and their incidents.",
"havePermission": true
},
"EDIT_ISSUES": {
"id": "12",
"key": "EDIT_ISSUES",
"name": "Edit issues",
"type": "PROJECT",
"description": "Ability to edit issues.",
"havePermission": false
},
"CREATE_ISSUES": {
"id": "11",
"key": "CREATE_ISSUES",
"name": "Create issues",
"type": "PROJECT",
"description": "Ability to create incidents.",
"havePermission": false
},
"ASSIGN_ISSUES": {
"id": "13",
"key": "ASSIGN_ISSUES",
"name": "Assign issues",
"type": "PROJECT",
"description": "Ability to assign issues to other users.",
"havePermission": false
}
}
}
We have reviewed the project permissions and that user is Administrator and responsible for the project has all permissions.
Thank you.
Best regards
