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Permisos a usuarios

Lucas Silvera
Lucas Silvera Oct 24, 2023

En el estado 'rechazado/cerrado', el cliente puedo dar respuesta. Esto no debería ser así. ¿Cómo puedo configurar para que el cliente no tenga permiso para responder una vez que la incidencia esté en estado 'rechazado/cerrado'?

 

In the 'rejected/closed' state, the customer can provide a response. This shouldn't be the case. How can I configure it so that the customer doesn't have permission to respond once the issue is in the 'rejected/closed' state?

 

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Esteban Diaz
Esteban Diaz
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Oct 25, 2023

Hola @Lucas Silvera , 

Simplemente edita el Workflow y en el estado Cerrado o Rechazado, agrega esta propiedad:

jira.permission.comment.denied

Te dejo un link de referencia a las propiedades que puedes usar en estados y transisiones:

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

 

Saludos, 

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

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