Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Parsing information from email

Edited
l.clipsom
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 09, 2023

Hi, we're brand new to Jira and are looking to start automating tasks, specifically, automated toner emails from our print provider, the emails are automatically pulled into Jira and appear as below inside the ticket description (sans redactions and red text)

The only information we need is 
 - Device name
 - Location
 - Colour

All the options have a select number of responses so there will never be any unknown data, and all the possible responses are already in Jira, as users can manually create tickets for toners, the bottom image is how it looks when users create a ticket using the pre-set options, and how I'm hoping to get the automated emails to end up

 

Is it possible to parse the information in the description and assign it as one of the matching Jira options. I have very little experience with jql and regex but as long as I know its possible and I'm not heading in completely the wrong direction, I'm happy to dig into them as far as needed
I was thinking something along the lines of 'If body contains any of [insert list of possible options], then, input [option] into 'Location of printer'. and have a separate query for each of the 3 outputs, but I dont know if this is possible or if its a horribly inefficient way of doing it.


Untitled-1.png

Screenshot 2023-10-09 164854.png

Thanks

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 09, 2023

Hi @l.clipsom,

Welcome to Atlassian Community!

Yes, you can use smart values for text fields to parse out the data you are looking for. Have a look at the documentation here.  

l.clipsom
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 09, 2023

Brilliant, and thank you for the quick reply, I'll get started learning this

Thanks

Like Mikael Sandberg likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events