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Parsing information from email

I'm New Here
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Oct 09, 2023

Hi, we're brand new to Jira and are looking to start automating tasks, specifically, automated toner emails from our print provider, the emails are automatically pulled into Jira and appear as below inside the ticket description (sans redactions and red text)

The only information we need is 
 - Device name
 - Location
 - Colour

All the options have a select number of responses so there will never be any unknown data, and all the possible responses are already in Jira, as users can manually create tickets for toners, the bottom image is how it looks when users create a ticket using the pre-set options, and how I'm hoping to get the automated emails to end up


Is it possible to parse the information in the description and assign it as one of the matching Jira options. I have very little experience with jql and regex but as long as I know its possible and I'm not heading in completely the wrong direction, I'm happy to dig into them as far as needed
I was thinking something along the lines of 'If body contains any of [insert list of possible options], then, input [option] into 'Location of printer'. and have a separate query for each of the 3 outputs, but I dont know if this is possible or if its a horribly inefficient way of doing it.


Screenshot 2023-10-09 164854.png


1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 09, 2023

Hi @l.clipsom,

Welcome to Atlassian Community!

Yes, you can use smart values for text fields to parse out the data you are looking for. Have a look at the documentation here.  

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 09, 2023

Brilliant, and thank you for the quick reply, I'll get started learning this


Like Mikael Sandberg likes this

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