I'm somewhat confused on whether this is possible or not. I found a couple of older threads but nothing with the more recent updates.
We receive emails from an external system to advise us of new hires. They come from a noreply address but fit a certain format.
Is there a way to extract the text of the email and use it to populate custom fields using automation?
e.g. the email comes in and has things like th ebelow, exactly like this;
Reports To: Bob Dylan
Start Date: 2023-03-28
What we would want to do is 'on creation' have the automation find the Reports to line and update the Reporter of the ticket to a user in the system. Then take the start date and update the custom field we have called 'start date'
Honestly, it looks like we can from what I've googled, but the *how* is confusing me tremendously. Can someone help break this down for me?
