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Overwriting Request Types and there impact on existing issues

n0216209
n0216209 May 10, 2023

hi!  I want to take a newly created form and overwrite an existing request type with it. 

I assume the stories or issue types that the previous request type created will not be impacted by this change. The goal is to improve the customer service desk form / request type with some conditional formatiing but I need to confirm no adverse impact to existing stories / issue types. Thanks!!

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Mikael Sandberg
Mikael Sandberg
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May 10, 2023

Correct, adding a new form to an existing request type will not affect existing requests. The only thing that would affect existing requests would be if you change the what fields are visible on the issue view or decide to remove the request type.

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n0216209
n0216209 May 10, 2023

Great!! Thank-you!!

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