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Outgoing mail configuration is not working

Julius Cezar Ariones
Julius Cezar Ariones
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January 9, 2025

We cannot receive email requests.

 

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Trudy Claspill
Trudy Claspill
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January 9, 2025

Hello @Julius Cezar Ariones 

Welcome to the Atlassian community.

Please provide more information.

The title of your post says "outgoing email" but the body of your post says "receive email requests". Is the problem related to creating issues from emails sent to an address? Or is the problem that email notifications about actions happening in Jira are not being received by the expected recipients?

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Julius Cezar Ariones
Julius Cezar Ariones
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January 9, 2025

We are using the free version of JIRA ITSM(Cloud), the outgoing email option is not configurable. And we are not receiving emails sent on the assigned external email account assigned.

 

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Trudy Claspill
Trudy Claspill
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January 10, 2025

Hello @Julius Cezar Ariones 

I'm sorry, but I'm not sure I understand.

When you say "outgoing mail option is not configurable", can you provide a screen image of what you are viewing in Jira? If this was configurable, what do you expect would then occur?

When you say you are not receiving emails sent on the assigned external email account, who is the sender of those emails? What do you expect the result to be when those emails are sent?

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