Anyone who knows how often outgoing emails are sent from Jira SM Cloud?
That is - if something "trigged" an email from Customer Notifications or Autmation is it sent immediately or are emails sent with a certain periodicity?
They are only triggered on events caused by a user. You can create additional notifications for emails based on automation rules that can be scheduled, however.
Our experience is that it is not sent immediately when the event occurs. Sometimes two events within a short time, can be combined into one email. So I assume that some email function picks it up at regular intervals?
BR
Catrine
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