Organization details filtering in queues

Greg
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January 4, 2024

On an Organization, we have a Detail called "Region". The goal here is to filter queues using that Region.

OrgDetails.jpg

As far as I can see, Organization Details can't be used in queue filters, so I thought we could write this attribute into a custom field on the issue and then filter that way.

I thought I could achieve this through automation to set the issue region based on the organisation region when an issue is created using:

1.  A smart value, but it appears Organization Details aren't included as smart values.

2. Accessing the API using Organization Properties, but it seems that organisation properties are different to the Organization Details I'm trying to extract.

Is there any way to achieve this?

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Fernando Eugênio da Silva
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January 4, 2024

@Greg , Welcome to the Atlassian Community!

Please, take a look at this documentation: Create queues based on customer details | Jira Service Management Cloud | Atlassian Support

I believe that documentation can help you with build a JQL based on Organization Details.

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