I found the option to set properties for organizations trough the rest-api.
I'm wondering where those informations will be displayed, respectively if
1. they will be able to be displayed in issues where a customer of this organization is the reporter.
2. they will be able to be queried as part of the request information that a customer of this organization raised
Welcome to the community. In JSM, "Organizations" is associated to the user's object. By default, once a user (customer) is tagged with an organizations value, then when one views the issue in the project UI, the field will be displayed in the "People" section related to the REPORTER only.
Yes, it can also be queried via JQL - example (see below)
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Unfortunately, Organization (out ot the box in JSM) doesn't work that way. Here is a link from Atlassian in regards to Organization -
I would recommend you to contact Atlassian Support further.
Also - I would recommend you to add yourself as a watcher of this current Atlassian ask - https://jira.atlassian.com/browse/JSDCLOUD-5966
As Atlassian is gathering interests from users on the functionality to store more information against Organization.
Otherwise, you will need to look into Marketplace for paid add-ons. Out ot the box, it is not possible to achieve what you are asking for.
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