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Organization Properties

I found the option to set properties for organizations trough the rest-api.


https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-property-propertykey-put

 

I'm wondering where those informations will be displayed, respectively if

1. they will be able to be displayed in issues where a customer of this organization is the reporter.

2. they will be able to be queried as part of the request information that a customer of this organization raised

 

Thanks.

1 answer

2 votes

@riseli -

Welcome to the community.  In JSM, "Organizations" is associated to the user's object.  By default, once a user (customer) is tagged with an organizations value, then when one views the issue in the project UI, the field will be displayed in the "People" section related to the REPORTER only.

2021-12-23_8-49-48.png2021-12-23_8-48-14.png

Yes, it can also be queried via JQL - example (see below)

2021-12-23_8-57-18.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks, unfortunetly that's not really what is had in mind.

I was talking about properties to add further information about the organization like -> ID of the organization, Segment, adress, and so on.

@riseli -

Unfortunately,  Organization (out ot the box in JSM) doesn't work that way.  Here is a link from Atlassian in regards to Organization -

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

I would recommend you to contact Atlassian Support further.

Best, Joseph

Also - I would recommend you to add yourself as a watcher of this current Atlassian ask - https://jira.atlassian.com/browse/JSDCLOUD-5966

As Atlassian is gathering interests from users on the functionality to store more information against Organization. 

Otherwise, you will need to look into Marketplace for paid add-ons.  Out ot the box, it is not possible to achieve what you are asking for.

Best, Joseph

Hey Joseph

Thanks, I thought so but was a bit confused as I stumbled upon this API Endpoint, called organization properties..

Best Rea

@riseli -

Yes, I agreed.  It will be up to Atlassian at this time to provide a solution where more attributes can be displayed/queried associated with Organization object.

Sorry for not able to assist better.

Best, Joseph

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