Options to integrate Chat into Help Center/Jira Service Desk

[Jack Brickey]

As we begin to expand our use of JSD for external customers the need for an integrated chat is becoming quite important. I would like to hear from others on their successful or not so successful efforts.

Note that I am on Cloud which is quite restricted on this front it would seem after spending time in the Marketplace. I found a few good Server based solutions, e.g. Chat for Service Desk which seemed ideal.

[brbojorque]

Hi @Jack Brickey , we are interested on implementing this aswell. We've looked at Slack to JIRA integrations like this:

https://slack.com/intl/en-sg/slack-tips/live-chat-with-your-customers-directly-from-slack

So a chat will happen on a specific channel and then we can trigger a ticket creation via Slack to JSD either email or API/Webhook.

I haven't tested this at all but this is the best I can think of.

I'm interested on others answers aswell.