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Opsgenie adding responders

We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident management options.

Once done, Opsgenie automatically adds 'Assignee' as a 'Responder', and it pages each member when a ticket is assigned! The whole purpose of a paging tool is to automatically page/collaborate when there are outages but not on P3-P4 Incidents or Service requests!

1 comment

I'd suggest you chat with OpsGenie support to discuss your use case. They are usually pretty responsive, and would be in a better position to suggest the best way to implement what you what. 


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