Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

OpsGenie Priority Level and JIRA Service Management Priority

Hi,

 

Is the OpsGenie Priority Level and JIRA Service Management Priority the same?

 

I am trying to set a trigger a Highest Priority Issue in a JIRA Service Project to OpsGenie so it will fire off an Alert.

Thanks,

Peter

1 answer

OpsGenie and JSM priorities are not directly linked.

 

If you just want a JSM ticket with the Highest priority to send an alert to OpsGenie you can modify the JQL in the webhook.

project = XXXX AND issuetype = "Incedent" AND Priority = "Highest" (Not true JQL, just an example).

If you do want the JSM and OpsGenie priority types to match, take a look here: How do I match JSM to Opsgenie priority level?

Hi Chris,

 

Thank you. I've managed to upgrade to Premium to get the phone calls.

 

According to the system the following JQL gives me a valid checkbox for the syntax

JQL: project = "Test Support" AND priority = Highest

However it DOESN'T fire off a notification

*~*

When i simply reduce it as the below, it works:

JQL: project = "Test Support"

 

The priority filter looks simple enough. not sure what is causing the issue

This is the code we use, only the project name replaced:

project = "XXX " AND "Request Type" = "Desktop/Laptop support (XXX)" AND (priority = Critical OR priority = Highest OR priority = High)

The only thing I could think of is your priority scheme is off. Maybe you are selecting critical and you think that's highest?

You can also check the logs to see if Jira is sending the webhooks. In Opsgenie that's under Settings - Logs.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

43 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you