Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Operational and Product Categorization - Automation

Hey all, 

I am trying to automatically set the product and operational categorization via automation using edit issue, however, both are unavailable? 

How are you currently doing this and what is the syntax? 

much appreciated! :) Cheers

1 answer

1 accepted

6 votes
Answer accepted

Hey @Josh Olds 

Welcome to Atlassian Community !!

Those fields are not available in the dropdown. But we can via edit them "Advanced field editing using JSON"

I just tried out for one of the fields.  Working fine. You have to add a piece of code as shown below in "More options" --> "Advanced fields".AA.png



Hope this helps !!




Hey there Vishwas! 

Thanks for the helpful tip. Do you know the syntax for second tier ie Hardware - Mobile Phone, Hardware - Laptop?


Hey @Josh Olds 

Do you mean like Cascading field ?



Hey Vishwas, 

That's correct, tier 1 Hardware , tier 2 might have Mobile Phone or Laptop listed.

Hey @Josh Olds 

Please use the JSON code like this in "Advanced field" option:

"update": {
"Product categorization": [
"set": {"value": "Hardware" , "child": { "value" : "Mobile Phone"} }



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

769 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you