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Dirk de Mello
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 19, 2024

When opening a ticket, in the share with field, keep the default nobody.

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Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

Hi @Dirk de Mello welcome to the community.  There are few issues around this to hide the 'Share With', so it can't be used, thus sharing with Nobody.  You probably want to vote for and watch them.

JSDCLOUD-10455 

JSDCLOUD-10908 

Hope that helps.

Dirk de Mello
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 19, 2024

Ok, but when a customer opens a ticket and forgets to change it to anyone, all other customers receive the ticket!

This is causing a lot of hassle!

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