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Dirk de Mello
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March 19, 2024

When opening a ticket, in the share with field, keep the default nobody.

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Dan Breyen
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March 19, 2024

Hi @Dirk de Mello welcome to the community.  There are few issues around this to hide the 'Share With', so it can't be used, thus sharing with Nobody.  You probably want to vote for and watch them.

JSDCLOUD-10455 

JSDCLOUD-10908 

Hope that helps.

Dirk de Mello
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March 19, 2024

Ok, but when a customer opens a ticket and forgets to change it to anyone, all other customers receive the ticket!

This is causing a lot of hassle!

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