Only agents have access to Asset Management

[SheshaChandra]

Hi,

I'm looking into Asset and configuration management available in JSM Premium version. I noticed that only JSM agents can view Assets option in toolbar.  

Is there an option to allow Jira service desk customers to access Asset management without making them an agent ?

Thanks in advance,

Shesha Chandra

[Joseph Chung Yin · Accepted solution]

@SheshaChandra -

Unfortunately, it is not possible for JSM customers to access the Asset menu because it is only available via the project UI and not within the portal UI.  Therefore, one must be granted with agent license to be able to access the project UI.

In general, customers don't have access to the project UI.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[SheshaChandra]

@Joseph Chung Yin , Thanks for confirming.  Do you know if this request is in pipeline ?

[Joseph Chung Yin]

@SheshaChandra -

As far as I know, there is no enhancement/feature request ask submitted to Atlassian on this topic.  

If my information helped you, please click on Accept answer when you have a chance.

Best, Joseph

[Björn Frauen _STAGIL_]

Hi @SheshaChandra

how do you want your service management customer to interact with the assets?

Best regards
Björn