I would like to know why I can't have a single visible group portal with its 4 requests. It only appears as a group when I add a second portal group, but at the moment I only want to have one with 4 internal requests and it appears as a group.
Hi @Alejandra González it's the expected behavior. The way I see it is that it there aren't different request categories (in this case groups) why would I want to set a single category for the ones I have? The category is implicit since there is no other option.
From the users perspective you would be adding one more click for something that doesn't have the option to pick anything else.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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