Once the Incident is created i want to send a email notification to Service Desk group how to do

[VEERAPURAM CHENNA SREENADH]

Hi,

Once the Incident is created i want to send a email notification to Service Desk group how to do.

Please help me out on the same.

Thanks,

[Kateryna_v_SaaSJet_]

Hi @VEERAPURAM CHENNA SREENADH 

You can try the SLA Time and Report for Jira add-on as an easy-used alternative. Set to the Start condition Issue Created status and time (or data) triggers for action “Notify in comment” (in issues' comment + email) or “Notify via Slack”.

Use the 30-day trial to do the same in your project.

My team developed the app, so if you need further assistance, kindly let me know.

[Brant Schroeder]

@VEERAPURAM CHENNA SREENADH If you are referring to a user group you can always just add them to the notification scheme of the JSM project so that they get notified on issue creation.  You can also use automation like @Kris Dewachter stated.  This works well for a group outside of JSM.

[Kris Dewachter]

Hi @VEERAPURAM CHENNA SREENADH ,

You can create an automation rule that is triggered each time a new issue is created.

Then, as a next step in the automation rule, you add a "Send Email" action, where you can define a usergroup for the "To" field.

Best regards,

Kris

[Kris Dewachter]

Hi @VEERAPURAM CHENNA SREENADH ,

I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer.

Best regards,

Kris