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On-call schedule and automation

Mikael Sandberg Community Leader Jan 10, 2023

So it looks like automation can now use the on-call schedule in Opsgenie (a feature that I have been waiting on for a while now) and I got my automation set up. But I am running into an error when it execute, it says it cannot find the team schedule. Anyone else running into this issue? As you can see it finds the schedule when setting up the action.

Screenshot 2023-01-10 at 8.05.27 AM.png

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Mikael Sandberg Community Leader Jan 10, 2023

Turns out that this is a known bug, AUTO-261, and it is being worked on. The workaround is to change the rule actor to a user that have access to both JSM and Opsgenie. 

Mikael Sandberg Community Leader Jan 10, 2023

Just to add on to this, the Assign to on-call responder only supports a single user, so if you have more than one person on-call you need to work around that. The solution I have for it is using Tray.io ,(but you could use another automation platform if you want) to pick a responder on random and then set them as the assignee.

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