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On-call notification

Martin Lukačovič
Martin Lukačovič Jul 21, 2022

Hi  i got task to find a way or app to secure when high priority task appear responsible person will be alerted via mobile call until issue status changes. I tried Opsgenie but it isn't working for me. I need some kind of loop that in 10 mins intervals mobile will be ringing until issue status changes.Can you suggest some third-party apps or some way how to do it? (Cloud)

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Brant Schroeder
Brant Schroeder Community Leader Nov 27, 2022

@Martin Lukačovič My recommendation would be Opsgenie.  If that does not work for you the only other route I can think of would be to use a third-party service like Zapier or something similar.  You could use this to then kick off an event in a different product that would make the call.  Here is an SMS example https://zapier.com/apps/jira-service-desk/integrations/sms 

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Martin Lukačovič
Martin Lukačovič Dec 02, 2022 • edited

@Brant Schroeder Zapier hasn't loop option so when i want to call every 10 mins until someone response I need to make it manually.

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