Old apps accounts

Martin Janeček
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February 2, 2025

Hi, 

I started playing with JSM and when I created the first JSM project and went to look around, so when I looked at reports -> workload, I found accounts that I don't know.

 

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It looks like, its the service accounts of the apps I tried once (year/s ago)
However, when I go to account detail -> manage access, I get an error.

2.png

 

 

 

6.png

 

When I try to find the accounts in the administration or OPSGenie, it fails.

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So I tried to find the users via API. I found the active accounts, but when I take their ID and use the API to delete the account/user, I get nothing. Neither success nor failure.

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Any ideas how to get rid of these accounts? Or its all of them default Jira accounts?

I don't want to have such active accounts for security reasons.

 

Thanks

 

 

1 answer

0 votes
Valerie Knapp
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February 2, 2025

Hi @Martin Janeček , welcome to the Atlassian Community and thanks for your question. 
I agree this is strange. Please open a ticket to the Atlassian support desk to get them to have a look into this for you. https://support.atlassian.com/contact/#/ 

Best wishes

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