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Office 365 Email Inbox to JIRA - Create tickets


Hi All, I am trying to add a shared email inbox from office 365 to JIRA, but it's saying failure in the processing logs (as per the screenshot).


failure screen.JPGIt's also showing as connected

connectivity log.JPG

I also received an email from JIRA telling me my project email channel is now ready to receive requests.

Ideally I want to be able to use JIRA to create tickets directly from enquiries into our shared office, Our mailbox settings our as per below  - IMAPS.JPGI can see the inbox in the channel in the project but when I try to configure it suggests signing in with OAuth

email channel.JPG


connected inbox.JPG


Is there somewhere I have to give Microsoft admin approval before I can receive the emails?

Is there another better or simpler way to do this?

Have I missed something here?

Any help would be much appreciated, thanks!


1 answer

0 votes
Brant Schroeder Community Leader Feb 13, 2022

@Peter Grainger I have never seen a shared email inbox successfully work.  Even when it is added and successfully pulls emails into Jira emails end up being missed because they are read in the shared account so they are not pulled into Jira.  I would suggest adding an standard email address that is only accessed when you need to troubleshoot email connectivity.

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