Hello everyone,
I have added myself as an individual user in the "notifications" section of the project settings (Default Notification Scheme) and I used to receive regular emails when a ticket was created.
However, for some time now I have not received any notifications.
Can you help me?
Thanks in advance!
Good evening,
SPAM folder checked.
I have not disabled my notifications in my personal settings
The tickets are mainly created by other people, hence the need for me to receive an alert.
If "You make changes to the issue" is ticked ON, I get emails, but still not when other people create tickets.
The Email Notifications field for issue activity is set to "Send me email notifications".
Basic questions first:
For (2) and (3), you need to ensure the relevant personal settings are applied correctly
To check this:
Let us know what you find!
Ste
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Good evening,
SPAM folder checked.
I have not disabled your notifications in my personal settings
The tickets are mainly created by other people, hence the need for me to receive an alert.
If "You make changes to the issue" is ticked ON, I get emails, but still not when other people create tickets.
The Email Notifications field for issue activity is set to "Send me email notifications".
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Hello,
This morning, two tickets were created by two users, but I did not receive any notification mail.
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But do other users receive Notifications, based on whatever other notifications are sent?
Ste
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Hello,
We tested by adding one of my colleagues to the "Default Notifications Scheme".
The problem is the same for her: she receives some notifications, but not for all the tickets created. We don't see why some tickets are notified by email and others are not.
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Because it seems intermittent, I'd recommend contacting Atlassian directly so they can help in relation to your specific instance :)
You can contact them here: https://support.atlassian.com/contact/
Ste
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