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Notifications not appearing for replies in Jira Tickets

Caleb Miller
Caleb Miller
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Oct 03, 2023

I am currently working with a customer and she says that she isn't receiving notifications or emails from Jira or Atlassian when we follow up with her in a Jira Ticket. She says that she has notifications and email permissions turned on and she doesn't have Atlassian blocked in her email list. Does anybody know what could be causing this issue?

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Benjamin
Benjamin
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Oct 03, 2023

HI @Caleb Miller ,

 

Is it just isolated to your customer? Are you able to receive notification? If it just her, maybe it's her personal notification settings. Also, have her check junk/spam e-mail as well.

 

Hope this helps.

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Caleb Miller
Caleb Miller
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Oct 03, 2023

Just her alone. I am able to receive notifications from her. I will encourage her to check her spam folder though, thanks

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