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The notification emails only working for Issue Created and Issue Commented with tagging. Not sure why it didn't works on other events such as issue assigned, issue resolved, etc.
Hi @Ken Loh ,
In JSM there are two notifications sections:
The one you describe are the internal notifications (I think). They are configured in the notification scheme your project usages, see https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/
to see how you can configure these.