Notification not working

Ken Loh December 29, 2022

Dear Sir/Madam

 

The notification emails only working for Issue Created and Issue Commented with tagging. Not sure why it didn't works on other events such as issue assigned, issue resolved, etc.

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Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 29, 2022

Hi @Ken Loh ,

In JSM there are two notifications sections:

  1. The customer notifications
  2. The internal notifications (to your agents/team)

The one you describe are the internal notifications (I think). They are configured in the notification scheme your project usages, see https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

to see how you can configure these.

Ken Loh December 30, 2022

Thank you for your reply.

The configuration in internal notifications seems in order and I have used Notification Helper, I should have received those notification. Not sure why I didn't receive it.

Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 30, 2022

That might have to do with your personal settings. Take a look at the section 'Get email updates for issue activity' 

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Ken Loh January 4, 2023

Thank you for help, it's working now.

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