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Notification not working

Ken Loh
Ken Loh Dec 29, 2022

Dear Sir/Madam

 

The notification emails only working for Issue Created and Issue Commented with tagging. Not sure why it didn't works on other events such as issue assigned, issue resolved, etc.

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Rudy Holtkamp
Rudy Holtkamp Rising Star Dec 29, 2022

Hi @Ken Loh ,

In JSM there are two notifications sections:

  1. The customer notifications
  2. The internal notifications (to your agents/team)

The one you describe are the internal notifications (I think). They are configured in the notification scheme your project usages, see https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

to see how you can configure these.

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Ken Loh
Ken Loh Dec 30, 2022

Thank you for your reply.

The configuration in internal notifications seems in order and I have used Notification Helper, I should have received those notification. Not sure why I didn't receive it.

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Rudy Holtkamp
Rudy Holtkamp Rising Star Dec 30, 2022

That might have to do with your personal settings. Take a look at the section 'Get email updates for issue activity' 

image.png

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Ken Loh
Ken Loh Jan 04, 2023

Thank you for help, it's working now.

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