Notification Assistant for Jira APP: Global Template with an Attachment

[Vera Valshonok]

Ho can I create a Global Template under the Notification Assistant part so that it sends this template incuding the Ticket attachment  as a notification email.

I am using an App called Notification Assistant for Jira

[Igor Medeiros - Modus Create · Accepted solution]

Hi @Vera Valshonok 

This is Igor from the Notification Assistant support team.

We can assist you with questions regarding the template editor and any other features of our app.

Could you please raise this question via our portal:
https://atlasauthority.atlassian.net/servicedesk/customer/portal/1

Cheers,
Igor Medeiros

[Marc Koppelaar · Accepted solution]

Hi @Vera Valshonok 

I don't know the app, but the documentation states how to setup a global template.

A global template can only be made by a user with Jira Administrator privileges

Documentation

I suggest to review this and make a template in your instance.