Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,828
Community Members
 
Community Events
165
Community Groups

Notificación cuando se carga un ticket

Estimados!

Necesitaría saber si se puede configurar para que cuando se cargue un ticket con determinada opción en uno de los campos, me llegue un correo o me ponga como observador automáticamente.

Desde ya muchas gracias!

1 answer

Configura en el proyecto una automatización:

Añade una condición de Incidencia creada, una condición de "Condición de los campos de incidencia" y "Enviar correo electrónico". Por ejemplo, en este caso, si el campo "Tipo de petición" (Un campo personalizado) es igual a Consulta, se envía un correo:

image.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

206 views 1 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you