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Notificación cuando se carga un ticket


Necesitaría saber si se puede configurar para que cuando se cargue un ticket con determinada opción en uno de los campos, me llegue un correo o me ponga como observador automáticamente.

Desde ya muchas gracias!

1 answer

Configura en el proyecto una automatización:

Añade una condición de Incidencia creada, una condición de "Condición de los campos de incidencia" y "Enviar correo electrónico". Por ejemplo, en este caso, si el campo "Tipo de petición" (Un campo personalizado) es igual a Consulta, se envía un correo:


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