Not receiving email notification of Issue Created

Drishti Maharaj May 12, 2023

Hi,

I am testing out receiving email notifications from JIRA Cloud when a new issue is created, but I am not receiving the email itself.

I receive emails if the issue us updated or assigned, but not that the issue is actually created.

I checked the notification helper and that indicates that I should receive the email.

I am not too sure if it is something small that I am just missing?

I have also checked where someone else is the reporter and I am part of the service-desk-team but that scenario, no email is received as well.

 

Thanks.

Screenshot 2023-05-12 092853.png

1 answer

1 vote
robert Mugabuhamye
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May 12, 2023

hello @Drishti Maharaj ,
Are you the one creating the testing issue ?
by default in jira, you do not receive notifications on your own actions.

You can modify the behaviour in your profile -> "Notification of your changes"

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

Drishti Maharaj May 12, 2023

Hi @robert Mugabuhamye

Yes, I had changed that setting prior to testing as well but still no email notification has been received. 

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