Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving any emails since middle of March



Starting March 23-24 we stopped receiving any email notifications, recovery links, verification link from JIRA or any atlassian domain.

There where no known changes in our email configuration, spam or blacklists.

Our email provider reported that there are no emails being sent in the logs.


All our emails are on and the hosting we use is provided by

I will be very grateful for any help.



Witold Frąckiewicz

1 answer

0 votes

Hello @Witold Frackiewicz,

Welcome to Atlassian Community!

Checking your domain on our tools, it didn’t return any blocks or bounces. 

On another tool, I checked your email address and it did return some errors. The notifications are being sent from Jira, but it’s being bounced due to the following error:

550 Your host is not allowed to connect to this server.

With this said, something on your mail server is preventing the notifications from being delivered. This type of bounce is not something we can remove on our side.

Please, ask your IT manager to whitelist our IPs and domains:

Please, take your time to test and let us know how it goes.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

701 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you