Sorry for bothering,
please help me clarify via raising ticket by sending mail.
We use JiraSM for handling query for system trouble or operation.
And user do not like to populate their query on input form of JSM, so we ask user to raise ticket by sending mail to JSM specific mail address.
However, it seems that sometimes tickets are not raised by sending mail to our specific JSM mail address.
In the case of raising ticket by sending email, JSM has specific procedure for that?
