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Not all comments are visible and button to open the re meaning comments is not shown

Kirsten Poffé
Kirsten Poffé
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December 13, 2024

When opening a ticket, only the last view comments are shown. Normally you can click the button to show all the comments, but this button is not visible. 

When you open another filter like 'All' or 'History' and go back to the filter 'comments' the button is shown. 

Is it possible to solve this problem? 

 

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John Funk
John Funk
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December 13, 2024

Hi Kirsten - Welcome to the Atlassian Community!

This sounds like a bug might have been introduced. I suggest you open a support ticket with Atlassian as I am seeing others say the same thing. 

https://support.atlassian.com/contact/#/

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Kirsten Poffé
Kirsten Poffé
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December 13, 2024

Done: 

https://support.atlassian.com/requests/JST-1078537/

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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December 13, 2024

We can't see that link as it is private for you. But please share with us the solution eventually. 

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