Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Not able to see users in User picker

I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browser Users and Group permissions. Any idea why they still can't see users?

1 answer

0 votes

@brad_krivelow -

Hi Brad:

Your will need access your JSM project's settings as described below to fix your problem -

Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed) and change the Customer sharing permission to Customers can search for other customers within their project or organizations.

Screen Shot 2021-10-19 at 15.11.18.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

718 views 3 20
Read article

Atlassian Community Events