Not able to see users in User picker

[brad_krivelow]

I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browser Users and Group permissions. Any idea why they still can't see users?

[Joseph Chung Yin]

@brad_krivelow -

Hi Brad:

Your will need access your JSM project's settings as described below to fix your problem -

Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed) and change the Customer sharing permission to Customers can search for other customers within their project or organizations.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[ikechukwu okoli - NOAA Affiliate]

The project is in JSD. and has a different customer sharing permission as in JSM. What other ways can i go about to fix this problem?