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Not able to see users in User picker

I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browser Users and Group permissions. Any idea why they still can't see users?

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@brad_krivelow -

Hi Brad:

Your will need access your JSM project's settings as described below to fix your problem -

Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed) and change the Customer sharing permission to Customers can search for other customers within their project or organizations.

Screen Shot 2021-10-19 at 15.11.18.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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