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1 answer
Hi Brad:
Your will need access your JSM project's settings as described below to fix your problem -
Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed) and change the Customer sharing permission to Customers can search for other customers within their project or organizations.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
The project is in JSD. and has a different customer sharing permission as in JSM. What other ways can i go about to fix this problem?
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