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Not able to add the custom outlook email for service desk

Vinay Desai
Vinay Desai
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October 29, 2020

This error message pop ups. Unfortunately jira couldn't connect to the mail server. here is what the mail server said: [Authenticate Failed]invalid email credentials failed.

How to fix this issue?

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Joshua Sneed Contegix
Joshua Sneed Contegix
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October 29, 2020

Hi Vinay,

The wrong credentials are being used. Use the correct credentials. Cheers!

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Vinay Desai
Vinay Desai
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November 2, 2020

 Jira was not having an access/ permission to use Microsoft email. Once permission is granted it automatically connected.

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