Not able to Approve Tickets

[John Lombardo]

I had a support request that a service desk for when an approver is added to the approval field in the ticket, the person who needs to approve is receiving the ability to approve in either the customer portal nor an email.

I may be missing something simple, but this is usually something pretty easy to accomplish.  I even created a test ticket type that included a waiting for approval status, and the same issue persists.

[Fernando Eugênio da Silva]

Hey @John Lombardo 

Have you did the Workflow configuration approval? You can see the details about how to do this here: Set up approvals for your project | Jira Work Management Cloud | Atlassian Support

Before the 'Approval' button be displayed, you need to configure your workflow for this action. If you already did this thing, please, let us know with some screenshots or anything that can help us to identify your problem.

Best,

Fernando