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1 answer
Hello @Dmitrii Ludin
Welcome to the Atlassian community.
Does the user get an acknowledgement email that their issue was created?
How are you answering the user through the task? Are you adding a comment? If so are you using the Reply To Customer option?
Have you checked the Customer Notification settings for the project to confirm that is configured to send a message to the customer when a Public Comment is added?
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