No llegan correos de invitación

[Jesús Chávez Trejo]

Buenos días.

No llegan los correos de invitación a mi dominio @jbge.com.mx, a otros correos si llegan. ¿Qué puedo hacer? Saludos y muchas gracias

[Shwetha Suvarna · Accepted solution]

Hi Jesus,

Looking into our internal logs, it seems  the emails sent from Atlassian are re.jected by the mail server with the error:550 Previous cached callout verification failure. Sender verify failed

Please reach out to the mail server team to further look into the issue.

Below could be the two quick fixes:

• Clear the  sender verification cache
• Disable the sender verification callout.

Also, make sure to whitelist all the Atlassian-cloud-IP-ranges-and-domain so that the requests are not blocked by the firewalls.

Best regards,

Shwetha 

[SIGERI]

Hi I have a problem in send mail of Jira... 

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: timestamp check failed
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:225)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:162)
at com.atlassian.jira.plugins.mail.webwork.SendTestMail.doExecute(SendTestMail.java:107)
at webwork.action.ActionSupport.execute(ActionSupport.java:165)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

Cherres,

SIGERI