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No default setting for "Share with" when customer creates a request

Vladislav Nikov
Vladislav Nikov June 14, 2024

I have 1 customer in 1 organization submitting new ticket.

My expectation is that based on this setting

Capture.PNG

JSM will automatically populate "Share with" with the one and only org in which the customer is in.

What am I missing here?

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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June 18, 2024

Hi,

It's officially a bug. JSDCLOUD-14257 

Please vote/watch!

Susan

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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June 18, 2024

Same here.  Just raised a support ticket as it seems to be a bug.

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Ciara TN
Ciara TN
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June 14, 2024

I don't think you are missing anything Vladislav. We are having the same issue. 

I will be raising a ticket with Atlassian to see if there is something going on here. 

It was working before we upgraded. 

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