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No active sprint or backlog in my project for 3 days now?

Hi community!

I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to the platform, and this for 3 days in a row.  

 

1 answer

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2022

Hi @mohammed_ziouani , welcome to the Atlassian Community!

Are you using a scrum board for Jira Service Management (JSM)?

Do you have access yourself?

Hi @Dave Mathijs ,

I cannot create a scrum board or retrieve the one i used to have.

Also backlog option is no longer listed in the left bar menu (i used to have it before).

Jira scrum board issue.png

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 15, 2022

Based on the error message in your screenshot, I suggest to submit a support request with Atlassian.

Like mohammed_ziouani likes this

Thank you, i'll try this route.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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