Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

No active sprint or backlog in my project for 3 days now?

Hi community!

I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to the platform, and this for 3 days in a row.  


1 answer

0 votes
Dave Mathijs Community Leader May 19, 2022

Hi @mohammed_ziouani , welcome to the Atlassian Community!

Are you using a scrum board for Jira Service Management (JSM)?

Do you have access yourself?

Hi @Dave Mathijs ,

I cannot create a scrum board or retrieve the one i used to have.

Also backlog option is no longer listed in the left bar menu (i used to have it before).

Jira scrum board issue.png

Dave Mathijs Community Leader Jun 15, 2022

Based on the error message in your screenshot, I suggest to submit a support request with Atlassian.

Like mohammed_ziouani likes this

Thank you, i'll try this route.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

302 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you