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No active sprint or backlog in my project for 3 days now?

mohammed_ziouani
mohammed_ziouani May 19, 2022

Hi community!

I'm the admin of the Jira service management ( cloud free) tier, yet with limited dashboard " No active sprint or backlog. even worse for my teammates they have no access whatsoever to the platform, and this for 3 days in a row.  

 

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Dave Mathijs
Dave Mathijs
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May 19, 2022

Hi @mohammed_ziouani , welcome to the Atlassian Community!

Are you using a scrum board for Jira Service Management (JSM)?

Do you have access yourself?

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mohammed_ziouani
mohammed_ziouani Jun 15, 2022 • edited

Hi @Dave Mathijs ,

I cannot create a scrum board or retrieve the one i used to have.

Also backlog option is no longer listed in the left bar menu (i used to have it before).

Jira scrum board issue.png

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Dave Mathijs
Dave Mathijs
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Jun 15, 2022

Based on the error message in your screenshot, I suggest to submit a support request with Atlassian.

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mohammed_ziouani
mohammed_ziouani Jun 15, 2022

Thank you, i'll try this route.

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