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No access to Jira board suddenly

Aleem Jaffar Aslam
Aleem Jaffar Aslam
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May 23, 2024

Unable to access about Jira board suddenly. We are getting this given error.  As we are under free plan, unable to contact support as well. 

 

Does anyone have any clue...?

Dynex Jira.png

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Fazila Ashraf
Fazila Ashraf
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May 24, 2024

Hi @Aleem Jaffar Aslam 

Welcome to community!

Does the issue still happening?

I see that there was a scheduled maintenance for Brazil region yesterday. Could this be because of that? -> https://jira-service-management.status.atlassian.com/ 

 

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Aleem Jaffar Aslam
Aleem Jaffar Aslam
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May 24, 2024

Yes, we are still facing the issue.

 

We are located in India and US. 

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Fazila Ashraf
Fazila Ashraf
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May 24, 2024

hmm.. Questions:

  • Does this happens while accessing any particular board? Or all boards?
  • You tagged this as JSM. Are you accessing JSW board in JSM site and that causes this problem?
  • Is the error reproducible for different users in different locations?
  • From when are you experiencing this?
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