Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
New "Record a video" button appearing in instance?

New "Record a video" button appearing in instance?

Hi all, I see a new button that allows for "record a video" on JSM, which seems to use loom which Atlassian bought at some point.

It was kind of a surprise to see, does anyone know where it comes from? I have no marketplace apps at all and I don't see anything under Features, so I have no idea how it got there?

Does it just appear for users who also have a loom account?

3 answers

2 votes

How do we disable this?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

You can click the button, click the 3 dots that appear and then click "not interested" and it should go away. This worked for me.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

1 vote

@Calvin it's a new addition that was announced at Team 24, see https://www.atlassian.com/blog/announcements/atlassian-acquires-loom and Transforming async collaboration with Confluence and Loom in https://www.atlassian.com/blog/announcements/the-next-era-of-jira

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks mate, good to hear I'm not going crazy that I saw it appearing. Do you know if there is anyway to enable/disable it?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Unfortunately I don't know

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

0 votes

How do i get it back without going through marketplace for a trial on Loom. Found it really handy to record videos without the added functionality Loom brings

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PERMISSIONS LEVEL

Site Admin

TAGS