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New Work Flow & Time to Resolution Report

Matt Torr
Matt Torr May 17, 2023

Hi all,

We recently introduce a new workflow and it seems to be skewing our time to Time to Resolution Report.

Anything set to this work flow seems to spike the time to resolution graph and have a much higher than normal elapsed time. 

Initially, we thought this was because the workflow was set up in a way that didn't pause the timer. To get around this we would set priority to trivial removing the timer. However, even in cases where priority has been set to trivial, and the timer has been paused, we have seen larger than normal elapsed time figures. 

 

Can any one explain why this might be?

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