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New People Helpdesk

Hi Team,

I'm new to working on the back end of Jira but I have used it as an agent before and a customer.

I am looking for the one-stop shop for how to make a Helpdesk. I want it to be calculated... so based on an answer you give to one question depends on where you go next.

For example, Health insurance. I want to be able to click into the Health insurance tile, then see "Opt in/Opt out" "Question on Health Insurance". Then when you click in "Opt in/Opt out" - it comes up with the specific questions with drop downs.

My question, has anyone else set up a helpdesk without any guidance and if so, what article/video did they find helped them the most?

Really appreciate any help here.

Kenny

1 answer

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Answer accepted

@Kenny Nicolson
Project settings -> Forms.
You can use sections and conditions to build dynamic forms.

Video from Atlassian: Dynamic fields and conditional logic

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Hi Erki,

Thank you so much for this. This really kickstarted my project. Really appreciate it.

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New People Helpdesk