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New People Helpdesk

Hi Team, 

I'm new to working on the back end of Jira but I have used it as an agent before and a customer. 

I am looking for the one-stop shop for how to make a Helpdesk. I want it to be calculated... so based on an answer you give to one question depends on where you go next. 

For example, Health insurance. I want to be able to click into the Health insurance tile, then see "Opt in/Opt out" "Question on Health Insurance". Then when you click in "Opt in/Opt out" - it comes up with the specific questions with drop downs. 

My question, has anyone else set up a helpdesk without any guidance and if so, what article/video did they find helped them the most? 

Really appreciate any help here.


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Erki Tammik
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 24, 2023

@Kenny Nicolson 
Project settings -> Forms.
You can use sections and conditions to build dynamic forms. 

Video from Atlassian: Dynamic fields and conditional logic

Hi Erki, 

Thank you so much for this. This really kickstarted my project. Really appreciate it.

Like Erki Tammik likes this

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