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Need to remove SLA for a specific Request Type
Edited
Hi All!!
Hope some of you can help me figure it out if this configuration is possible.
In my Actual Project, I have a specific Request Type that is to collect Feedback (See screenshots attached). And as these tickets are only feedbacks about a product, I tried to turned off SLA for it, but is not working, I tried with JQL directly in the SLA configuration. (see screenshot)
Is there any way to turn off completely SLA for this request type??
Thank you very much in advance!
1 answer
1 accepted
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