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Need to get rid of company logo and Jira campaign message while sending email to clients

I have added customers email address by creating an organisation into Support Desk Jira portal. When adding customer via their e-mail, Jira sends them an invitation request. 

When this email is sent out (attached snapshot), the email has extention of comapny logo and "Powered by Jira Service Desk" written underneath which is unnecessary and need to remove this.


Please suggest where to get rid of this extras


3 answers

2 accepted

0 votes
Answer accepted

You can't remove the logo on Cloud systems (and your licence requires you to carry the "powered by" phrase, so you don't get rid of it at all)

0 votes
Answer accepted

I have figured out the logo, It was under portal settings on my project settings page. While Powered by Jira is something which cannot be removed as it is a mandatory for promoting Jira.

1 vote

Hi Brij,

Welcome to Atlassian Community!
Customer notification has the option to edit the content and also its HTML, so we can remove the "Powered by Jira Service Desk".
Please, go to the Project settings > Customer notifications > Edit templates.

Screenshot 2019-07-24_10-21-11-022.png

On this page, you can remove that information and then save the template.

Screenshot 2019-07-24_10-21-55-287.png
Note that it will be applied only to this project, so if you have other Service Desk project, you must edit the template as well.

Please, give it a try and let us know how it goes.



I tried this but didn't work. Any other suggestion?


Best regards.

Hi Eliezer,

It only gets removed for customer notifications for the specific project you edited the template.

Screenshot 2019-10-14_10-22-51-446.png

Agent notifications won't be affected.


That's OK for the powered by SD. And about remove bottom Jira logo?

See the previous answers 

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