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Need to find the Request ID when exporting issues in JSM

Santhosh Raj
Contributor
April 3, 2024

How to find the Request ID or how to export it when an issue is exported.

I tried exporting the issues using the request type name, but its shows some error

Screenshot 2024-03-20 195440.png

Right now I'm using bulk exchange.
But we have like multiple request type and don't feel its the right way too.
Following this Request "Export request type issue 

Exporting the old issues for finding the request type id as per the attached ticket. but this too shows only the request type name.


Please give us step by step information for finding the request type ID.

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

Hi @Santhosh Raj , if you simply export all fields you will get the request ID. But I wonder if terminology is getting in the way here. In any event try a small sample and export all fields not just what is displayed. 
IMG_5216.jpeg

Santhosh Raj
Contributor
April 4, 2024

Yes I tried the same thing.
But not getting this informationScreen Shot 2016-11-21 at 12.08.55 PM.png

For Every Request Type it should have some ID right ?
But when I was exporting it is showing the name of the request type name and not like the attached request.

This is what my output was

Export.PNG

 

Let me know if there is any information @Jack Brickey 

 

 

Santhosh Raj
Contributor
April 8, 2024

Hi @Jack Brickey 

I'm not able to find the solution for the above problem, How can we export and match the request type while exporting issues

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