I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that?
@Mark Simpson Welcome to the Atlassian community
You can turn off the customer invite notification in the service desk you are adding the customers to. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.