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Need to add users without sending email

Mark Simpson August 12, 2022

I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that? 

1 answer

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Answer accepted
Brant Schroeder
Community Champion
August 12, 2022

@Mark Simpson Welcome to the Atlassian community

You can turn off the customer invite notification in the service desk you are adding the customers to.  https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

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Mark Simpson August 12, 2022

Thank you!!

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