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Need to access the another url when user click on project tab in customer portal

Kalyan Kumar Das April 13, 2023

Step 1.jpgStep 2.jpgI have a requirement in JIRA Service Desk .

When employee click on project tab in customer portal then how we can set another url in customer portal so that employee can access that URL directly.

This page should not be visible on customer portal when employee click on project tab. 

1 answer

1 vote
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 13, 2023

@Kalyan Kumar Das I need a little more information to better understand the issue.  Can you please confirm these are the steps to recreate the issue?

  1. The customer is in the help center.
  2. The customer clicks on a portal (project link)
  3. The customer is taken to the project portal page.

You are not wanting them to go to that portal and hopping to change the link.   The link can not be changed.  You can hide the portal from customers.  Is this project open to everyone?  If it needs to be limited to certain customers that can be done by following these instructions https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/   If you do this only the customers with access will be able to see the help center.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2024

@Kalyan Kumar Das Can you accept this answer to help others?

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