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Need help removing a field in JIRA service desk

Brandon Nokes
Brandon
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June 27, 2017

My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees"

I can change that to private if I select it.

How can I remove this option and make it private all the time?  I dont want or need everyone in the company getting a notification every time a service request is submitted?

I just want the ticket to go to the service desk agents and nobody else needs any sort of notification. I dont even want other JIRA users to get any notification.

Any help is appreciated.

 

Thank you.

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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March 21, 2024

Hi @Brandon Nokes ,

please take a look to the following similar thread https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-p/1018821

hope this helps,

Fabio

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