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Need help removing a field in JIRA service desk

Brandon June 27, 2017

My JIRA service desk has an option at the bottom of the ticket submission page that has a lock next to it and says "Share with XXX Employees"

I can change that to private if I select it.

How can I remove this option and make it private all the time?  I dont want or need everyone in the company getting a notification every time a service request is submitted?

I just want the ticket to go to the service desk agents and nobody else needs any sort of notification. I dont even want other JIRA users to get any notification.

Any help is appreciated.


Thank you.

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @Brandon Nokes ,

please take a look to the following similar thread

hope this helps,


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